OffSite IT was formed officially in 2007 as the result of a merger of two similar companies. Business partners Bobby Campos and John Paul Clancy had been supplementing each other’s businesses for more than five years when they decided to develop one larger entity to better service clients in a larger market.
What makes OffSite IT special is our hybrid model, which prioritizes remote resolutions for our client’s IT concerns. Instead of sending a field technician to each and every problem for expensive billable hours, we save our clients’ time and money by performing upwards of 90% of our service remotely. This has allowed us to serve more clients all over the country, instead of just in our main hubs of business in Los Angeles and Chicago. We provide a near immediate service via remote monitoring and maintenance to clients in Florida, New York, Arizona and more.
When necessary, we can still send a local tech to a client’s site to be our eyes and ears, but as this takes more resources on both our part and the customer’s, we always start with any possible remote solutions to the issue.
Given that our company is not limited to one city or state, we also benefit from our choice of the nation’s best technicians. Regardless of your system specifics, whether Mac or Windows or whatever else, we can enlist the best help available to fix your problem, because our staff doesn’t have to worry about commuting to LA or Chicago-based offices.
We understand the daunting competition that we’re dealing with, and that’s why OffSite IT is a customer service company first and an IT company second. There are bigger firms charging ridiculous hourly rates, and those smaller than us are usually one man operations that go from one IT issue to the next, solving issues after the fact. We’ve found that our remote-based hybrid model is the best option for us and our clients because it gets them the best service as quickly as possible and at the best rate.
You too can benefit from our innovative IT business model. To learn more about what our remote IT solutions can do for your business, contact OffSite IT at (866) 828-6674 or send us an email at info@offsiteIT.com today.
