What are Managed Services, and Why Should You Care?

Generally speaking, Managed Services (or Managed IT Services) involves a business or organization outsourcing certain IT functions to an external company.

The Managed Service Provider (MSP) assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

The external company typically manages some or all of the following items:

  • Computer hardware
    • Network infrastructure – switches & routers
    • Printers
    • Servers
    • PCs
    • Notebooks & netbooks
    • Tablets & smartphones
  • Computer software
    • Applications
    • Databases and productivity tools
  • Data backup
    • BDR (backup and disaster recovery)
    • DRaaS (disaster recovery as a service)
    • Managed storage
  • Security
    • Antivirus/Anti-malware
    • Encryption
    • Data leakage prevention
  • Help desk services for individual users and PC issues.
  • NOC (network operations center) services for network alerts and troubleshooting.
  • Broadband connectivity, telepresence, video conferencing, unified communications and more.

Offloading routine infrastructure management to an experienced Managed Service professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

Have questions about how managed IT services can help your business?  Call (866) 828--6674 or email us at info@offsiteIT.com .


I first hired John directly as an employee back in 1999.
He was an excellent addition to a growing team at a small technology company. Subsequent to the sale of the company, John branched out on his own and started an IT consulting firm. Since that time, I have not used anyone else. John is capable, personable, has integrity and is also very likable. I would recommend him without reservation.”

  Kevin DiCerbo   

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