Exceptional Client Service: The Number One Thing You Need from an IT Company

We often hear companies speaking about good client service – they say it’s their top priority, but in reality, their actions don’t support that claim.

Exceptional Client ServiceAre you struggling to find an IT company that offers exceptional client service? Maybe you’re tired of waiting by the phone when it comes to support, or you’ve felt like your IT guy was talking down to you. Regardless of the reason, it’s time to find an IT company that offers exceptional client service.

OffSite IT knows exceptional client service is the number one thing you need from an IT company. That’s why we don’t make promises we can’t keep. We strive to ensure you’re always satisfied with everything we do. Call (866) 828--6674 or send us an email: info@offsiteIT.com .

We recently came across a study regarding client service – and we weren’t surprised to find the following:

  • 75% of consumers say they’re “highly aggravated and annoyed” when they can’t get a live person on the phone for help.
  • 75% of consumers say they’re highly frustrated with disconnected phone calls placed to client service lines.
  • 70% of consumers say they’re highly upset being transferred to another client service rep who still can’t help them.
  • 40% of consumers say they’re highly aggravated and frustrated with long wait times when requesting assistance.

We know that, when it comes to client service, it’s all about being there whenever you need us – and not making you wait for assistance. That’s why we pride ourselves on:

  • Having a team of live help desk support professionals: Our help desk support professionals actually answer the phone when you call – you’ll speak to a live person whenever you need help.
  • Responding to all of your requests as quickly as possible: We don’t make you wait by the phone – we’ll always respond to your requests as quickly as possible; helping you resolve any challenges immediately.
  • Maintaining up-to-date and current skill-sets: All of our staff members are up-to-date and current in terms of knowledge and skill-sets, which means you never have to worry about someone being unable to help you.

You deserve the best client service from your IT company. Contact OffSite IT at (866) 828--6674 or send us an email: info@offsiteIT.com to discover the value of working with a knowledgeable and responsive team of experts.


I first hired John directly as an employee back in 1999.
He was an excellent addition to a growing team at a small technology company. Subsequent to the sale of the company, John branched out on his own and started an IT consulting firm. Since that time, I have not used anyone else. John is capable, personable, has integrity and is also very likable. I would recommend him without reservation.”

  Kevin DiCerbo   

Connect With OffSite IT

    • Los Angeles / Orange County 21520 Yorba Linda Blvd. Suite G417 Yorba Linda, CA 92887
    • Chicago 6912 Main Street Suite 214 Downers Grove, IL 60516
    • 1-866-828_-6674 info@offsiteIT.com